SGI Global Services and Mission Critical Linux Offer Unmatched Mission-Critical Support for SGI Systems Running Linux

SGI Global Services and Mission Critical Linux have announced the availability of unique mission-critical support for SGI systems running Linux. The alliance offers 24/7 monitoring coverage with an on-site response time of two hours or less, providing customers with accelerated escalation for issues requiring high-level attention, including direct escalation into Mission Critical Linux's team of elite Linux engineers. Customers will receive a subscription to the SGI technical online newsletter, Pipeline, which is filled with tips, techniques, and information on known problems and workarounds. The service also includes quarterly performance reviews to assess any problems and their status, overall call activity, event logs, proactive maintenance actions, and any outstanding issues. Mission-Critical Support for Linux is available in selected North American cities.