Canonical Launches Premium Service Engineer for Complex Ubuntu Environments

Canonical, the founder of the Ubuntu project, announced today an advanced service and support offering that gives large enterprises with complex IT environments a highly-skilled, dedicated Canonical support professional. Premium Service Engineers (PSEs) offer a single point of contact for Canonical's large customers - enabling a faster response time and faster issue resolution. PSEs have access to all levels of support, including Canonical's platform engineers. They work proactively to support Canonical's enterprise customers - becoming virtual team members who collaborate with IT/IS staff. They conduct regular technical and service reviews, transferring best-practice knowledge, and helping enterprises optimize their Ubuntu environments. PSEs also act as the voice of the enterprise within Canonical's platform and development areas, ensuring that new Ubuntu releases continue to meet the needs of enterprises. About Canonical Corporate Services Canonical's Corporate Services group provides support, implementation and training services to organisations of all sizes. Comprised of Linux and open-source experts in server, desktop and cloud technologies, the Corporate Services group works with Canonical customers to help deliver all the benefits of the Ubuntu platform.

Pricing and Availability Information and pricing for the PSE service is available at http://www.ubuntu.com/support/services/pse About Canonical Canonical provides engineering, online and professional services to Ubuntu partners and customers worldwide. As the founder of the Ubuntu project, Canonical is committed to the production and support of Ubuntu - an ever-popular and fast-growing open-source operating system. It aims to ensure that Ubuntu is available to every organisation and individual on servers, desktops, laptops and netbooks. Canonical partners with computer hardware manufacturers to certify Ubuntu, provides migration, deployment, support and training services to businesses, and offers online services direct to end users. Canonical also builds and maintains collaborative, open-source development tools to ensure that organisations and individuals can participate fully in innovations within the open-source community. For more information, please visit www.canonical.com. Contact: Joseph Eckert, Baker Communications Group, 203-270-3711, jeckert@bakercg.com